Refund policy
Return and Refund Policy
We want you to be satisfied with your order. If you are not happy with your purchase, you may request a return within 30 days of receiving your order.
Eligibility:
- Items must be unused, undamaged, and in their original condition.
- Custom or made-to-order parts (3D printed to your specifications) are non-refundable unless there is a defect or error on our part.
Return Process:
- Email us at info@rendr3d.com within 30 days of delivery with your order number and reason for return.
- Once approved, ship the item back to us at your expense.
- Refunds will be issued to your original payment method within 5–10 business days of receiving the returned item.
Shipping Costs: Return shipping is the responsibility of the customer. Original shipping charges are non-refundable.
Defective or Incorrect Items: If you received a defective or incorrect item, contact us at info@rendr3d.com and we will cover return shipping and send a replacement or issue a full refund.